We’re always here to help make your shopping experience smooth and easy.Please note that we do not offer returns or refunds. However, we do provide exchanges in case of size issues or damaged products.
Pre Sale Questions
Q: Do you offer returns or refunds?
No, we do not offer returns or refunds. Please make sure to check product details carefully before placing your order.
Q: Do you offer exchanges?
Yes, we offer exchanges in case of size issues or if you receive a damaged/incorrect product.
Q: How can I request an exchange?
You can contact us within 48 hours of delivery with your order details and clear images of the product.
Q: How long does the exchange process take?
Once your request is approved, we will deliver and exchange the product within 7 days.
Q: How long will my order take to arrive?
Orders are delivered within 7 business days after dispatch.
Q: Can I cancel my order?
Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.
Q: What if I receive a damaged or wrong product?
We sincerely apologize for the inconvenience. Please contact us within 48 hours with photos, and we will arrange an exchange.
Q: How can I contact you?
You can reach us via email- loviacollection28@gmail.com. We usually respond within 24–48 hours.
Q: Will the Style in 3-set get damaged after a few uses or with water?
No, our Style in 3-sets are made with good quality materials and are designed for regular use. They will not get damaged easily with normal wear or occasional contact with water.